Privacy Policy

Information we receive about you

We receive a number of different types of information about you, including:

Your information

Your information is the information that’s required when you sign up for the site, as well as the information you choose to share.

When you sign up for PawBowJi,  you are required to provide information such as your name, email address, and phone number. In some cases, you may be able to register using other information, like your facebook or email account. If you are signing up to become a verified pet service provider/vendor on PawBowJi, you are required to provide information on your business and yourself and documents required  for verification purposes.

Your information also includes the information you choose to share on PawBowJi, such as when you post a question or comment on someone’s question

It also includes the information you choose to share when you communicate with us, such as when you contact us using an email address, or when you take an action, such as when you select/book a service,, like a Page or a website, or add a place to your story.

Your name, profile pictures, phone number, and email ID are treated just like information you choose to make public. Your email ID and phone number is not disclosed to anyone unless requested by the service provider/vendor you reviewed, where a legal claim has been made.

We may provide aggregated data to our advertising partners or customers only after we have removed your name and any other personally identifying information from it, or have combined it with other people’s data in a way that it no longer personally identifies you. We may provide your details to the vendor/service provider you reviewed using hashtag (#), if the vendor/professional reported your feedback to us and requests to confirm if you ever used their product or service.

If you log on to PawBowJi website through your facebook, your comment might get shared with your social network, depending on your facebook or instagram account settings.

Public information

When we use the phrase “public information” (which we sometimes refer to as “Everyone information”), we mean the information you choose to make public, as well as information that is always publicly available

Information you choose to make public


When others share information about you, they can also choose to make it public.

Information that is always publicly available

The types of information listed below are always publicly available, and they are treated just like information you decided to make public:

How we collect personal information

We collect personal information in a number of ways, including:

If we obtained your information through any of these methods and you would like a list of these entities or websites, please contact us

How we use the information we receive

Service Providers:

We engage service providers to perform functions and provide services to us in India. We may share your private personal information with such service providers subject to confidentiality obligations consistent with this Privacy Policy, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions to:



Your personal information is collected so that we, and our related entities can promote and market services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and we may continue after you cease holding an active product or service through us. We may also market our products to you through third party channels (such as social networking sites). We will always let you know that you can opt out from receiving our third party marketing.

Where we market to prospective customers, we will always provide an easy way to opt-outs.

With your consent, we may disclose your personal information to third parties such as vendors or service providers,f or for the purpose of connecting you with other businesses or customers. You can ask us not to do this at any time.

We will never sell your personal information to any external organisation.

We will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure.

Law and Harm:

Notwithstanding anything to the contrary in this Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect PawBowJi’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defences or objections that you may have to a third party’s, including a government’s, request to disclose your information.

Business Transfers:

In the event that PawBowJi is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this Privacy Policy will apply to your information as transferred to the new entity.

Non-Private or Non-Personal Information:

We may share or disclose your non-private, aggregated or otherwise non-personal information, such as your public user profile information, public review, your question posted on PawBowJi, or the number of users who clicked on a particular link (even if only one did).

When we disclose your personal information

We will never sell your information to any party outside of PawBowJi. One of our primary business goals is to provide pet owners in India with access to better pet care services. In order to deliver the services you require, we may disclose your personal information to such pet care service providers and vendors. Your personal information is disclosed to these  professionals only in relation to us providing our services to you.

We use external organisations to carry out our:


This means we disclose your personal information (such as name and location to them. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:


Some of the above external organisations and entities may be located outside of India. You should note that while they will often be subject to confidentiality or privacy obligations, they may not always follow the particular requirements of Indian privacy laws. Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.

Accurate Information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you or others provided to us.

If you wish to make any changes to your personal information, please contact us. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.

You may request access to the personal information we hold about you by contacting us. We will respond to your request within a reasonable period. We will give access in the manner you have requested if it is reasonable to do so. We may deny you access to your personal information in certain circumstances, for example, if required or authorised by or under an Indian  law or a court/tribunal order, or it would be likely to prejudice enforcement related activities by an enforcement body.

If we decide not to give you access, we will provide reasons for the refusal and information on how you can complain about the refusal.

Storage and security

We store information in electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the ways we do this are:

We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from anywhere via an internet connection, it is not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed here or those we referred to from time.

In addition to the above, we also regularly review developments in security and encryption technologies. However, it is important to remember that the use of email and the internet may not always be secure, even with these safeguards in place.

When we no longer require your information, and we are legally permitted to, we take reasonable steps to destroy or de-identify the information. However, sometimes it is impossible or impractical to completely isolate the information then completely remove all traces of the information, and we may store the information for future use, such as to help resolve disputes between us or assess future applications by you.

The same security safeguards will be in place to protect the information, as detailed in our privacy policy.

Deleting and deactivating your account

If you want to stop using your account, you can delete it in your dashboard settings.


When you delete your account, it is permanently deleted from PawBowJi.  It typically takes about one month to delete an account, but some information may remain in backup copies and logs for up to 90 days.

Certain information is needed to provide you with services, so we only delete this information after you delete your account. Some of the things you do on PawBowJi  aren’t stored in your account, like posting to a group or sending someone a message (where your friend may still have a message you sent, even after you delete your account).

Business without identifying you

In most circumstances, it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will provide you with the option to remain anonymous or to use a pseudonym, for example, when you make general inquiries about our business or current promotional offers.

We do not adopt a government related identifier (such as your tax file number or your driver’s licence number) as a means of identifying you.

Change in our privacy policy

We are constantly reviewing all of our policy and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and marketplace practices.

As a consequence we may change this privacy policy from time to time or as the need arises.


By providing your email address and then clicking submit on any online form or query, you consent to receiving notices and other documents from us by email to the email address provided, and you understand that that if you give this consent:

You also confirm that you have the facilities to print any notice or document that we send you by email, if desired.

As an Indian based and registered business Pediville (OPC) Private Limited is at all time subject to all rights and responsibilities as published in the Constitution of India Right to Privacy Article 19 & 21.


Cancellation Policy:

Pet Owners can cancel their appointments before their scheduled time with a surcharge.

Refund Policy:

Time Period

   Cancellation Charges

(0 – 12) hours of  scheduled appointment

    No refund

(12 – 24) hours of  scheduled appointment

    50 percent refund

Cancelled before 24 hours of scheduled appointment

Full refund except Transaction/Convenience Fee. (Refunds will be made within 7 working days)